/* ---------- tokens ---------- */
:root {
  color-scheme: light;
  --plane: #f9f9f7;
  --surface: #fcfcfb;
  --surface-2: #f3f2ee;
  --ink: #0b0b0b;
  --ink-2: #52514e;
  --muted: #898781;
  --grid: #e1e0d9;
  --axis: #c3c2b7;
  --border: rgba(11, 11, 11, 0.10);
  --border-strong: rgba(11, 11, 11, 0.18);
  --accent: #2a78d6;
  --accent-soft: rgba(42, 120, 214, 0.10);

  --s1: #2a78d6; /* blue   */
  --s2: #eb6834; /* orange */
  --s3: #1baf7a; /* aqua   */
  --s4: #eda100; /* yellow */
  --s7: #4a3aa7; /* violet */
  --neutral-mark: #b9b7ae;

  --good: #0ca30c;
  --good-text: #006300;
  --warning: #fab219;
  --serious: #ec835a;
  --critical: #d03b3b;

  --radius: 12px;
  --radius-sm: 8px;
  --shadow: 0 1px 2px rgba(0,0,0,0.04), 0 8px 24px rgba(0,0,0,0.06);
  --font: system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}
@media (prefers-color-scheme: dark) {
  :root:not([data-theme="light"]) {
    color-scheme: dark;
    --plane: #0d0d0d;
    --surface: #1a1a19;
    --surface-2: #232322;
    --ink: #ffffff;
    --ink-2: #c3c2b7;
    --muted: #898781;
    --grid: #2c2c2a;
    --axis: #383835;
    --border: rgba(255, 255, 255, 0.10);
    --border-strong: rgba(255, 255, 255, 0.18);
    --accent: #3987e5;
    --accent-soft: rgba(57, 135, 229, 0.16);
    --s1: #3987e5; --s2: #d95926; --s3: #199e70; --s4: #c98500; --s7: #9085e9;
    --neutral-mark: #4a4a47;
    --good-text: #0ca30c;
    --shadow: 0 1px 2px rgba(0,0,0,0.4), 0 8px 24px rgba(0,0,0,0.5);
  }
}

/* ---------- base ---------- */
* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  font-family: var(--font);
  font-size: 14px;
  line-height: 1.45;
  color: var(--ink);
  background: var(--plane);
  -webkit-font-smoothing: antialiased;
}
h1, h2, h3, h4 { margin: 0; font-weight: 600; letter-spacing: -0.01em; }
h3 { font-size: 15px; }
h4 { font-size: 12px; text-transform: uppercase; letter-spacing: 0.06em; color: var(--muted); font-weight: 600; }
p { margin: 0; }
button, input, select { font: inherit; color: inherit; }
code { font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: 0.92em; background: var(--surface-2); padding: 1px 5px; border-radius: 4px; }
.muted { color: var(--muted); }
.num { font-variant-numeric: tabular-nums; }
[hidden] { display: none !important; }

/* ---------- top bar ---------- */
.topbar {
  position: sticky; top: 0; z-index: 20;
  display: flex; align-items: center; gap: 24px;
  padding: 10px 24px;
  background: color-mix(in srgb, var(--surface) 88%, transparent);
  backdrop-filter: blur(10px);
  border-bottom: 1px solid var(--border);
}
.brand { display: flex; align-items: baseline; gap: 8px; }
.brand-mark { width: 10px; height: 10px; border-radius: 3px; background: var(--accent); align-self: center; }
.brand-name { font-weight: 700; font-size: 15px; }
.brand-sub { color: var(--muted); font-size: 13px; }
.range { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; }
.range select, .range input {
  background: var(--surface); border: 1px solid var(--border-strong); border-radius: 8px; padding: 5px 10px; height: 34px; color: var(--ink);
}
.range select:focus, .range input:focus { outline: 2px solid var(--accent-soft); border-color: var(--accent); }
.range-field { display: inline-flex; align-items: center; gap: 6px; font-size: 12px; color: var(--muted); }
.range-field input { font-variant-numeric: tabular-nums; }
.range-summary { font-size: 12px; color: var(--muted); font-variant-numeric: tabular-nums; }
.coverage-note {
  font-size: 13px; color: var(--ink-2); background: var(--accent-soft); border: 1px solid var(--accent); border-radius: 10px; padding: 8px 12px;
}
.sync { margin-left: auto; display: flex; align-items: center; gap: 12px; color: var(--muted); font-size: 13px; }
.user { display: inline-flex; align-items: center; gap: 8px; padding-left: 12px; border-left: 1px solid var(--border); }
.user a.btn { text-decoration: none; color: inherit; }
.btn { border: 1px solid var(--border-strong); background: var(--surface); padding: 5px 10px; border-radius: 8px; cursor: pointer; }
.btn.ghost { background: transparent; }
.btn:hover { background: var(--surface-2); }

/* ---------- layout ---------- */
main { max-width: 1440px; margin: 0 auto; padding: 20px 24px 60px; display: grid; gap: 18px; }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); }

/* ---------- KPI tiles ---------- */
.kpis { display: grid; grid-template-columns: repeat(6, minmax(0, 1fr)); gap: 12px; }
.kpi { padding: 14px 16px; display: flex; flex-direction: column; gap: 4px; min-height: 96px; }
.kpi .label { font-size: 12px; color: var(--ink-2); display: flex; align-items: center; gap: 6px; }
.kpi .value { font-size: 28px; font-weight: 600; line-height: 1.1; letter-spacing: -0.02em; display: flex; align-items: baseline; gap: 6px; }
.kpi .value small { font-size: 13px; font-weight: 500; color: var(--muted); }
.kpi .foot { font-size: 12px; color: var(--muted); margin-top: auto; }
.kpi.attn .value { color: var(--critical); }
.kpi.ok .value { color: var(--good-text); }
.kpi .status-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }

/* ---------- charts ---------- */
.charts { display: grid; grid-template-columns: 1.2fr 1fr 1.2fr; gap: 12px; }
.chart { padding: 14px 16px 10px; display: flex; flex-direction: column; min-height: 240px; }
.chart header { margin-bottom: 8px; }
.chart .sub { font-size: 12px; color: var(--muted); margin-top: 2px; }
.chart .plot { flex: 1; position: relative; min-height: 170px; }
.chart svg { width: 100%; height: 100%; display: block; overflow: visible; font-family: var(--font); }
.chart .grid line { stroke: var(--grid); stroke-width: 1; }
.chart .baseline { stroke: var(--axis); stroke-width: 1; }
.chart text { fill: var(--muted); font-size: 11px; }
.chart text.val { fill: var(--ink-2); font-size: 11px; font-variant-numeric: tabular-nums; }
.chart text.lbl { fill: var(--ink-2); }
.chart .bar { transition: opacity .12s; }
.chart .hit { fill: transparent; cursor: default; }
.chart .hit:hover + .bar, .chart g:hover .bar { opacity: 0.85; }
.legend { display: flex; flex-wrap: wrap; gap: 10px 14px; font-size: 12px; color: var(--ink-2); margin-top: 8px; }
.legend span { display: inline-flex; align-items: center; gap: 6px; }
.legend i { width: 10px; height: 10px; border-radius: 3px; display: inline-block; }
.chart .empty-note { position: absolute; inset: 0; display: grid; place-items: center; color: var(--muted); font-size: 13px; }

/* ---------- filters + table ---------- */
.table-card { overflow: hidden; }
.filters { display: flex; flex-wrap: wrap; gap: 8px; padding: 12px 14px; border-bottom: 1px solid var(--border); align-items: center; }
.filters input[type="search"] { flex: 1 1 260px; min-width: 200px; }
.filters input, .filters select {
  background: var(--surface); border: 1px solid var(--border-strong); border-radius: 8px; padding: 6px 10px; height: 34px;
}
.filters input:focus, .filters select:focus { outline: 2px solid var(--accent-soft); border-color: var(--accent); }
.result-count { margin-left: auto; color: var(--muted); font-size: 12px; font-variant-numeric: tabular-nums; }
.table-wrap { overflow-x: auto; }
table.leads { width: 100%; min-width: 1180px; border-collapse: collapse; font-size: 12.5px; table-layout: fixed; }
table.leads td > div, table.leads td .cell-sub { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
table.leads td .outreach, table.leads td .chip { max-width: 100%; }
table.leads th {
  text-align: left; font-weight: 600; font-size: 11px; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted);
  padding: 9px 10px; border-bottom: 1px solid var(--border); white-space: nowrap; cursor: pointer; user-select: none;
  position: sticky; top: 0; background: var(--surface);
}
table.leads th:first-child, table.leads td:first-child { padding-left: 14px; }
table.leads th[data-sorted="asc"]::after { content: " ↑"; color: var(--ink-2); }
table.leads th[data-sorted="desc"]::after { content: " ↓"; color: var(--ink-2); }
table.leads td { padding: 8px 10px; border-bottom: 1px solid var(--border); vertical-align: top; }
table.leads td.intake { white-space: nowrap; }
table.leads .chip { font-size: 11.5px; padding: 1px 7px; }
table.leads tbody tr { cursor: pointer; }
table.leads tbody tr:hover { background: var(--surface-2); }
table.leads tbody tr[aria-selected="true"] { background: var(--accent-soft); }
table.leads tr.empty td { text-align: center; color: var(--muted); padding: 40px; cursor: default; }
.pager { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; justify-content: space-between; padding: 10px 14px; border-top: 1px solid var(--border); font-size: 12.5px; color: var(--muted); }
.pager-buttons { display: flex; gap: 4px; align-items: center; }
.pager button {
  background: var(--surface); border: 1px solid var(--border-strong); border-radius: 8px; padding: 5px 10px; font: inherit; color: var(--ink); cursor: pointer;
}
.pager button:hover:not(:disabled) { background: var(--surface-2); }
.pager button:disabled { opacity: 0.45; cursor: default; }
.pager button[aria-current="page"] { background: var(--accent-soft); border-color: var(--accent); }
.pager-pages { display: flex; gap: 4px; margin: 0 4px; }
.pager-pages .gap { padding: 5px 2px; }
.cell-name { font-weight: 600; }
.cell-sub { color: var(--muted); font-size: 12px; margin-top: 1px; white-space: nowrap; }
.nowrap { white-space: nowrap; }

/* ---------- chips ---------- */
.chip {
  display: inline-flex; align-items: center; gap: 6px; padding: 2px 8px; border-radius: 999px; font-size: 12px; font-weight: 500;
  background: var(--surface-2); border: 1px solid var(--border); white-space: nowrap;
}
.chip .dot { width: 7px; height: 7px; border-radius: 50%; background: var(--neutral-mark); }
.chip.flag { font-weight: 500; gap: 4px; }
.chip.flag.attn { background: color-mix(in srgb, var(--critical) 10%, var(--surface)); border-color: color-mix(in srgb, var(--critical) 40%, transparent); color: var(--critical); }
.chip.flag.warn { background: color-mix(in srgb, var(--warning) 14%, var(--surface)); border-color: color-mix(in srgb, var(--warning) 50%, transparent); color: var(--ink); }
.chip.flag.info { background: var(--accent-soft); border-color: color-mix(in srgb, var(--accent) 40%, transparent); color: var(--accent); }
.sla { display: inline-flex; align-items: center; gap: 5px; font-variant-numeric: tabular-nums; font-weight: 600; }
.sla::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: var(--neutral-mark); }
.sla.good::before { background: var(--good); }
.sla.warning::before { background: var(--warning); }
.sla.serious::before { background: var(--serious); }
.sla.critical::before { background: var(--critical); }
.sla.none { color: var(--muted); font-weight: 500; }
.outreach { display: inline-flex; gap: 10px; color: var(--ink-2); font-variant-numeric: tabular-nums; white-space: nowrap; }
.outreach b { font-weight: 600; color: var(--ink); }
.outreach .zero { color: var(--muted); }

/* ---------- drawer ---------- */
.scrim { position: fixed; inset: 0; background: rgba(0,0,0,0.25); z-index: 30; }
.drawer {
  position: fixed; top: 0; right: 0; bottom: 0; width: min(640px, 100vw); z-index: 40;
  background: var(--surface); border-left: 1px solid var(--border); box-shadow: var(--shadow);
  display: flex; flex-direction: column;
}
.drawer-head { display: flex; justify-content: space-between; align-items: flex-start; padding: 18px 20px 12px; border-bottom: 1px solid var(--border); }
.drawer-head h2 { font-size: 18px; }
.drawer-body { overflow-y: auto; padding: 14px 20px 40px; display: grid; gap: 20px; }
.d-chips { display: flex; flex-wrap: wrap; gap: 6px; }
.d-metrics { display: grid; grid-template-columns: repeat(3, 1fr); gap: 10px; }
.metric { background: var(--surface-2); border-radius: var(--radius-sm); padding: 10px 12px; }
.metric .k { font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: 0.05em; }
.metric .v { font-size: 15px; font-weight: 600; margin-top: 2px; font-variant-numeric: tabular-nums; }
.metric .d { font-size: 12px; color: var(--ink-2); }
.section-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; }
.toggle { font-size: 12px; color: var(--muted); display: inline-flex; gap: 6px; align-items: center; cursor: pointer; }
section > h4 { margin-bottom: 8px; }
.history, .timeline { list-style: none; margin: 0; padding: 0; display: grid; gap: 6px; }
.history li { display: grid; grid-template-columns: 150px 1fr; gap: 10px; font-size: 13px; }
.history .when, .timeline .when { color: var(--muted); font-variant-numeric: tabular-nums; font-size: 12px; white-space: nowrap; }
.timeline li { display: grid; grid-template-columns: 150px 22px 1fr; gap: 8px; align-items: start; font-size: 13px; padding: 4px 0; border-bottom: 1px dashed var(--grid); }
.timeline li.noise { color: var(--muted); }
.timeline .ico { width: 18px; height: 18px; border-radius: 5px; display: grid; place-items: center; font-size: 11px; background: var(--surface-2); color: var(--ink-2); }
.timeline .ico.sms_out, .timeline .ico.call_log { background: var(--accent-soft); color: var(--accent); }
.timeline .ico.sms_in, .timeline .ico.email_in, .timeline .ico.call_in { background: color-mix(in srgb, var(--s3) 18%, var(--surface)); color: var(--s3); }
.timeline .ico.status { background: color-mix(in srgb, var(--s2) 18%, var(--surface)); color: var(--s2); }
.timeline .ico.submitted, .timeline .ico.processed { background: color-mix(in srgb, var(--s7) 18%, var(--surface)); color: var(--s7); }
.timeline .by { color: var(--muted); font-size: 12px; }
.summary { white-space: pre-wrap; font: 13px/1.5 var(--font); background: var(--surface-2); padding: 12px; border-radius: var(--radius-sm); margin: 0; max-height: 400px; overflow: auto; }

/* ---------- tooltip ---------- */
.tooltip {
  position: fixed; z-index: 50; pointer-events: none; background: var(--ink); color: var(--plane);
  padding: 6px 9px; border-radius: 6px; font-size: 12px; line-height: 1.35; box-shadow: var(--shadow); max-width: 260px;
}
.tooltip b { font-weight: 600; }

/* ---------- empty ---------- */
.empty { max-width: 520px; margin: 80px auto; text-align: center; color: var(--ink-2); display: grid; gap: 10px; }

/* ---------- responsive ---------- */
@media (max-width: 1100px) {
  .kpis { grid-template-columns: repeat(3, 1fr); }
  .charts { grid-template-columns: 1fr; }
}
@media (max-width: 720px) {
  .topbar { flex-wrap: wrap; gap: 10px; padding: 10px 16px; }
  .range { width: 100%; }
  .range-summary { width: 100%; }
  .sync { margin-left: 0; width: 100%; }
  main { padding: 14px 16px 40px; }
  .kpis { grid-template-columns: repeat(2, 1fr); }
  .d-metrics { grid-template-columns: repeat(2, 1fr); }
  .timeline li { grid-template-columns: 90px 22px 1fr; }
  .history li { grid-template-columns: 90px 1fr; }
}